Frequently Asked Questions
· What is your refund/return policy?
All sales are final; there are no cancellations, exchanges or refunds unless the event is canceled with no rescheduled date. Ticket charge enforces this policy because tickets are a one of a kind item that can not be replaced once issued. There are some situations in which we are able to sell your tickets for you, this will allow you to recoup a portion of the money spent on the original purchase. For more information, please contact our main office during our office hours.
· What are paper tickets and why is my name not on the ticket?
The paper tickets are a print at home version of a ticket called Ticketfast. Ticketfast tickets allow for customers to obtain their tickets by email rather than waiting for them to be shipped. Ticketfast tickets are as valid as standard hard tickets. The name on the ticket belongs to the credit card holder that purchased the tickets originally, however this does NOT require that individual to be the one using the ticket.
· Can my tickets be delivered to another address?
Tickets cannot be delivered to a different address. Ticket charge has an agreement with the credit card companies to only ship to the billing address of the credit card being used for the purchase. This ensures that all parties involved are safe from fraud.
· Can you mail my tickets to me?
No, Ticket charge cannot mail tickets to our customers. By sending tickets via U.S mail there is no way of tracking the shipment/delivery. By using a delivery service such as Federal Express, packages can be tracked online or by phone. The customer’s signature is also required to help verify delivery and receipt of the ticket package. In some instances, tickets might be able to be emailed.
· Are these seats next to each other?
Unless clearly stated, seats purchased in sets or groups are always next to each other. Should you need to split your group up please contact Ticket Charge directly.
· Why are you charging me more than face value?
At Ticket Charge we carry premium tickets to sold out events, and pay premium prices to obtain tickets. Face value is not a factor in our pricing model. Pricing is based on ticket demand, availability and market conditions. We are not affiliated with Ticketmaster, Live Nation or any other box office.
· It says there are 4 tickets available, why can't I obtain an odd number, such as 3 or a single ticket?
Although we are not able to break up a group of 2 or 4, you can select an odd number out of a group of odd numbers listed or typically for any group of 8 or more. If these options are not available online, please call us direct and we will do our best to assist you.
· Isn't it better for me to wait until the day of the event to get a better deal on my tickets
There is a lot of risk in waiting until the day of the event to buy your tickets. The ticket business is much like the stock market and prices are based solely on availability and demand. Should you wait, the event can sell out; the price can go up, down or remain the same. If the customer waits until the day of the event they do so at their own risk, there is a possibility of the show being sold out or the prices increasing due to the demand. Please understand that prices that were quoted at an earlier date cannot be honored due to the fluctuations in demand.
· What if I am out of state and choose an office pick up/box office pickup?
Ticket charge is located in the heart of Beverly Hills on the corner of Beverly Dr. and Wilshire at 9454 Wilshire Blvd. Suite M-11. We are conveniently central to all events in the Los Angeles area. Otherwise, shipping the tickets to our customers is the only alternative. Other arrangements such as box office pick up may be arranged for local events on a case by case basis if applicable.
· I ordered my tickets through ticketcharge.com and would like to check the status of my order?
The amount of web orders in queue is normally quite high, it may take up to 24 hours to have one of our sales representatives contact customers. We ask that customers please allow us to contact them initially regarding the order. If the customer placed the order and has had not heard from Ticket charge in 24 hours there is a possibility that we did not receive the order and we ask that you please contact us direct or email us at firstname.lastname@example.org.
· What type of payment do you accept?
We accept MasterCard, Visa, Discover and American Express. The billing address will be verified with your credit card company; therefore you must use the exact address where your statements are sent. We also accept cash, PayPal and bank wire. Ticket Charge does not take personal checks.
· How do I know that my personal information is secure when placing an online order?
Ticket Charge uses industry standard secure server locket (SSL) software, which is considered the best software available today for secure e-commerce transactions. Additionally all personal information and transactions are protected with full 128-bit encryption. We follow all credit card company policy and are NATB (National Association of Ticket Brokers) certified.
· What if my event is cancelled/postponed?
In the event of a postponement, rainout, or any other reschedule of the original event date, please hold onto your tickets to be used on the new date. Refunds and exchanges are not available for postponed events. All cancelled events with no reschedule date will be eligible for a refund of the face value on the ticket minus delivery charges, or toward credit for the full amount of the purchase minus delivery charges upon receiving the returned original tickets at our office. The original tickets must be returned for a refund or store credit not more than 30 days past the performance date and if they are not returned, then no refund or store credit will be given. There are no exceptions to this policy. Please refer to our sales terms and conditions should you have any further questions.
· What are the shipping charges?
Continental United States :
2 Day Delivery $15.00
Standard Overnight Delivery $20.00
Priority Overnight Delivery $25.00
Saturday Delivery $30.00
International Delivery $35.00
· Will Ticket charge buy tickets from me?
To offer your tickets for sale, please contact one of our sales representatives during our business hours with all the ticket information, including event date, time and exact seat locations or you can click here to enter the information to be sent to us and we will be in touch with you.
· Can I get tickets for events not listed on your site?
Of course you can! If you cannot locate or the event you are looking for is not located, please put the event information into our search bar or contact one of our sales representatives directly during our office hours.
· How do I contact Ticket charge?
Customer service numbers:
Toll Free Nationwide: (888) 280-TIXX(8499)
Local Number: (310) 510-6460
Fax: (310) 247-9955
· What are your office hours?
Our hours of operation are Monday thru Friday between the hours of 9AM to 6PM PST. Our ticket inventory is available for purchase on our website 24 hours a day, 7 days a week
· What is the location of your main office?
9454 Wilshire Blvd. Ste. M-11
Beverly Hills, Ca 90212
· Where can I review your Sales Terms & Policies?
To view our Terms & Policies, please click here